Monume Terms of Use
Effective Date: [Insert Date]
1. Introduction
1.1 Scope of Application
These Terms of Use govern your use of monume.com and the sale of Monume’s 3D figurines, PhotoPop Frames, and 3D Crystals. By accessing our website or purchasing our products, you agree to these terms.
Monume reserves the right to update these Terms at any time. The applicable Terms are those accepted at the time of purchase.
1.2 Corporate Information
The website www.monume.com is published by Monume, Inc., a company headquartered at [Insert Address].
For customer support, please contact:
Email: [Insert Contact Email]
Phone: (516) 837-9423
1.3 Definitions
- "Website" refers to www.monume.com.
- "Products" refers to Monume’s custom 3D figurines, PhotoPop Frames, and 3D Crystals.
- "Customer" refers to any individual making a purchase through the website.
- "Order" refers to a request made by a customer to purchase one or more products.
2. Product Information & Availability
2.1 Product Customization & Accuracy
Monume offers personalized, made-to-order products that are uniquely created using customer images or scans.
- Each item is crafted based on the customer-provided image or 3D scan.
- We are not responsible for any errors, misspellings, or incorrect images uploaded by the customer.
- Due to the nature of customization, variations in color, texture, and appearance may occur, and these variations do not qualify as defects.
2.2 Product Availability
- Product availability is indicated at the time of purchase.
- If an ordered item is out of stock, we will notify you as soon as possible and offer alternatives or a refund.
3. Orders & Payment
3.1 Order Process
- Customers may place orders via www.monume.com.
- Orders must be paid in full before processing begins.
- Customers are responsible for ensuring that all customization details are correct before finalizing their purchase.
3.2 Payment Methods
We accept:
- Credit/Debit Cards (Visa, Mastercard, Amex, etc.)
- PayPal
- Apple Pay / Google Pay
All transactions are securely processed, and Monume does not store payment information.
4. Order Cancellations & Modifications
4.1 Cancelling an Order
Due to the personalized nature of our products, cancellations must be requested immediately after purchase.
- If an order is still in the processing stage, we will attempt to cancel it, but a 20% customization fee will apply.
- Once production has started, cancellations are not allowed
4.2 Modifying an Order
- Modifications to an order (such as image changes) may not be possible once production begins.
- Contact us as soon as possible at [Insert Email] for assistance.
5. Returns & Refunds
5.1 Return Policy
We accept returns within 30 days of the confirmed delivery date for eligible products:
- 3D Crystals & PhotoPop Frames – Returns accepted within 30 days (20% customization fee applies).
- Mini-Me Figurines – Final sale, non-returnable, unless defective or damaged
- Gift Cards – Non-refundable.
To initiate a return, email [Insert Email] with your order number and reason for return.
5.2 Refund Processing
- Approved refunds will be processed within 5-7 business days.
- Refunds will be issued to the original payment method.
5.3 Exchanges
We replace items only if they arrive damaged or defective.
If you need an exchange, email [Insert Email].
6. Shipping & Delivery
6.1 Processing & Shipping Times
- Orders typically ship within 48 hours (except for Mini-Me Figurines, which may take longer).
- Shipping times vary based on location and courier delays.
- Monume is not responsible for carrier delays once the order has shipped.
6.2 Shipping Costs
- Shipping costs are calculated at checkout based on location and product weight.
- International shipping is available but may include additional customs fees.
7. User Responsibilities
7.1 Customer Conduct
By using Monume’s services, you agree not to:
- Upload offensive, inappropriate, or copyrighted images for customization.
- Use our products for fraudulent or illegal purposes.
- Attempt to hack, disrupt, or damage our website.
8. Intellectual Property
8.1 Ownership & Restrictions
All designs, trademarks, and product images on Monume’s website are intellectual property of Monume.
- Customers may not reproduce, copy, or resell Monume products without permission.
- Unauthorized use of Monume’s branding is strictly prohibited.
9. Limitation of Liability
Monume is not liable for:
- Customer errors in personalization (e.g., incorrect names, photos, or spelling).
- Shipping delays caused by third-party carriers.
- Unauthorized third-party use of our products.
In no event shall Monume’s liability exceed the cost of the purchased product.
10. Privacy & Data Protection
- Monume collects personal data to process orders and improve customer experience.
- Payment information is processed securely and not stored on our servers.
- We do not sell or share customer data with third parties for marketing.
For details, see our Privacy Policy [Insert Link].
11. Governing Law & Disputes
- These terms are governed by the laws of [Insert Country/State].
- Any disputes shall be resolved in the courts of [Insert Jurisdiction].
12. Contact Information
For any questions or concerns, please reach out to:
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
By using Monume’s website or purchasing our products, you acknowledge that you have read and agree to these Terms of Use.
