Monume Return Policy

We Stand by Our Craftsmanship

At Monume, we take pride in creating high-quality, personalized 3D collectibles—from Mini-Me Figurines to 3D Crystals and PhotoPop Frames. While each piece is custom-made, we want you to be completely satisfied with your purchase. Below is our return policy for each product category.

Can I Return My Monume Product?

Mini-Me Figurines – Final Sale

Since Mini-Me Figurines are custom-made and crafted specifically for each customer, all sales are final. We are unable to accept returns or exchanges on figurines.

Exception: If your figurine arrives damaged or defective, please contact us within 7 days of delivery for a replacement.

To request a replacement:

  • Email us at [Insert Support Email]
  • Include photos of the damage or defect
  • Provide your order number

3D Crystals & PhotoPop Frames – Eligible for Returns Within 30 Days

Returns are accepted on 3D Crystals and PhotoPop Frames within 30 days of the confirmed delivery date.

Return Conditions:

  • The item must be returned in its original packaging
  • A 20% customization fee will be applied
  • A note explaining the reason for return must be included

Non-Returnable Items:

  • Gift cards

To start a return, contact us at [Insert Support Email].

Refunds & Processing

Once your return is received and inspected, we will notify you via email regarding your refund status. If approved, refunds will be issued to the original payment method within 5-7 business days.

If you haven’t received your refund:

  • Check with your bank or credit card company for processing delays
  • If the refund is still missing, contact us at [Insert Support Email]

Exchanges for Damaged or Defective Items

We replace items only if they arrive damaged or defective.

To request an exchange:

  • Email us at [Insert Support Email]
  • Include photos of the issue
  • Provide your order number

Shipping & Returns

We do not sell your personal information. However, we may share your data with:

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • For returns over $75, we recommend using a trackable shipping service

Return Address:
[Insert Return Address]

Need Help?

For any questions about returns, exchanges, or refunds, contact us:

Email: [Insert Support Email]

Phone: [Insert Support Phone]